The subscription issue should now be resolved. We've made sure existing subscribers are active until the end date of the subscription. When you have 14 days left in your subscription, you should see a message to update your credit card information instead of having to resubscribe.
As far as the mobile app. We've added pin logging to our todo list for the next release of iPhone app.
02/06/2016 17:50:32
dpenney
User
Re:Monthly Subscription cut short
Id like to work on my budget, somebody needs to figure this out! Why should a yearly subscriber have to pay for months again that ive already paid for? I should be paid until November 2016....Please fix this issue ASAP
02/05/2016 16:52:45
dpenney
User
Re:Monthly Subscription cut short
Also i hope i am not expected to pay any more money until this november. if thats the case id like a refund before i pay any more money
02/05/2016 13:22:41
dpenney
User
Re:Monthly Subscription cut short
I paid for a yearly membership in November 2015 and im currently a limited user. Please tell me how to fix this.....
02/05/2016 13:17:15
Guest
User
Re:Monthly Subscription cut short
Should I wait to resubscribe until after the 30 days and will the "Limited User" go away once I am subscribed. I am using Chrome.
Also, on an unrelated topic, in regard to the mobile app, when I open it, it asks me for my 4 digit pin that I set up and then it asks me for my password to log in. Is there a way to set it up that if I enter my pin that I don't have to also put in my password too?
02/05/2016 11:24:13
support
Administrator
Re:Monthly Subscription cut short
We apologize for the inconvenience. We are in the process of switching payment gateways which will require a new subscription. We are however giving 30 days free when signing up for any used portion. Please describe the issue you are experiencing when trying to sign up. Also which browser are you using?
02/04/2016 22:55:20
Guest
User
Monthly Subscription cut short
I paid for my subscription on 1/15/16 but it's now telling me that i'm a limited user. When i tried to click the subscribe button on the subscription sign up screen, it doesn't work.
