Thank you, yes we recommend emailing us instead if you're going to be giving any specific details about your issue to support@budgettracker.com
05/03/2013 19:45:40
nicole
User
Re:Auto transfers not recording
ok i am going to email another example to you as i feel a bit weird putting all my financial info on the forum
hope thats ok.
05/03/2013 12:01:12
nicole
User
Re:Auto transfers not recording
Hi thank you for the reply.
I think I found the problem. Not sure how it happened cause everything was fine so I will go and check but it appears that a previous transfer got reversed so that is why i appeared to be $1000 short in 1 account and $1000 up in the other....is only weird because I can not find where it happened anywhere and 1 day it was was fine the next it was messed up
oh well thank you for looking into it for me
05/03/2013 11:56:56
support
Administrator
Re:Auto transfers not recording
For your first issue, please try clicking on the paid link now and you should see the details of your transaction which looks like it did get recorded. For the $1000 question, we are showing you have a transfer of $1000 from one account to another as shown on the My Transactions page. If you are referring to a different amount, please email us the name of the account so we can investigate it.
05/02/2013 16:12:10
nicole
User
Also
Also so how $1000 has been added to one of my accounts, it was not there yesterday but today it is, i have looked at all the transactions and there is no transaction for $1000 going into that account so i can not even delete it
so far the only way i can see to get rid of it would be to spend the $1000 which will throw out all my reports and spending balances because the amount should not even be there!
05/02/2013 10:23:25
nicole
User
Auto transfers not recording
I have a transfer from one account to another that happens fortnightly so I set this up as a bill selecting the transfer option and also set it to auto.
It is not recording automatically the transfer was dated for yesterday and the accounts have not changed.
It is showing in the bills tab on the overview page with the word "paid" in blue but when I click that and update the transaction nothing happens.
However a transfer that was for 2 days ago went through fine, i am not sure why one is working and the other not....
