I have cancelled the subscription again, after I got the renewal notification. I've just received a refund receipt from you - thank you.
Re:Overcharged for subscription
We're showing your subscription was already cancelled on 7/15. We're not seeing any email regarding cancellation but we've went ahead and issued a refund for your recent payment.
Overcharged for subscription
I have bought an annual subscription for last year, and later cancelled further renewals as I've stopped using the software. Unfortunately, it seems like I have been somehow re-subscribed at some point and just charged another annual fee. I have emailed the support almost 4 weeks ago regarding the refund but never got any replies.
Is there any other way to contact the staff other than the email?