Thank you. After some email communication, this appears to be narrowed down to only be happening when clicking on the record link. Here are two possible causes:
When you mark a bill as paid by creating a new transaction, the number of the payment is what gets recorded as paid, not the date. This is because if the Bill or Income date gets updated, you'll want the paid transactions to be carried over with the new date structure. So if the starting date was updated to two months later, all existing paid transactions will also move up 2 months.
Another possibility is the Month you're currently viewing. When going to My Transactions, if you change the month to view transactions for say the following month, this month will persist throughout the site as your default month until changed again. So if you clicked on My Bills, a Bill could possibly get recorded for the following month since your viewing next months forecast.
To help narrow down the issue, we've added a field to keep track of the last date a bill or income was modified by the user to see if the date was changed or not. We'll continue testing this but haven't been able to reproduce this problem as of yet. If anyone can also reproduce this behavior, please email the details to us at service@budgettracker.com.
04/06/2008 03:32:40
JennyC
User
Re:Bills being marked
I am having the same trouble with my income. I will email you with specific details.
04/05/2008 12:22:00
support
Administrator
Re:Bills being marked
Overpaying does not get added to the following bill. This was actually a request we had to deny due to the problems it would contain. Instead, the carry over link adds the remaining balance to the following bill but does not mark it paid. If you can email us a specific bill name and paid date that you believe you didn't mark as paid, we can investigate the transaction recorded for that Bill. Please send your email to service@budgettracker.com
04/01/2008 01:21:01
vairvixen
User
Re:Bills being marked
To record a payment I have been using the "Record" link and then I enter in the actual amount. When the amount is less than expected, I have to click the "Mark Paid" link. I can't remember what I do when I have to pay more than budgeted, maybe that is the issue with these bills? When I pay more than expected, what is the process I should be using to make sure the amount doesn't roll over and mark the next months bill paid? What are the chances that this is happening?
03/31/2008 16:58:09
support
Administrator
Re:Bills being marked
We've verified these shouldn't be getting paid automatically. First, when you mark your bills paid, do you use the record link or the checkboxes. If you use the checkbox, we can look into any issues with this method. If you update the start date of a bill, the number of bills already paid will get carried over which could be another possible reason. If neither of these have been done, please check your April Bills to see if any have been paid yet that you didn't mark as paid. If you find any, please email us the Bill date it was paid to service@budgettracker.com and we'll investigate the problem.
03/28/2008 23:24:27
vairvixen
User
Bills being marked "Paid" incorrectly
For 2 months now, I have had bills which are marked "Paid" that I haven't paid or made any changes in Budget Tracker to indicate that they have been paid. I also haven't set up ANY of my bills to pay automatically, so I'm not sure why this is happening? Any suggestions?
