Same thing happened to me, I thought that I only cancelled auto renewal, but now I'm back at Limited user even though i paid for one year few weeks ago.
12/11/2013 14:06:57
Catherine
User
Re:Payment went through but ....
Thank you for fixing everything so quickly.
08/08/2011 20:58:17
support
Administrator
Re:Payment went through but ....
We apologize for the inconvenience. The subscription should remain active until the payment year has finished even if cancelled. We'll look into this issue and notify you by email.
08/08/2011 13:32:44
Catherine
User
Payment went through but ....
I paid for a yearlong subscription today. As I always do, I then cancelled the automatic payment option. I didn't realize that would actually the account for the upcoming year that had just been paid for. Would you please refund the $29.95 payment and I will start over. Thank you.
