Main > Bugs [Re:Transaction categories disappeared in register]
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pmartin4665
User
Re:Transaction categories disappeared in register
I'm quite pleased by your attention to detail and attentiveness to responding to your client's needs - you have a phenomenal product and your customer service is exceptional.
Kudos to all at Budget Tracker, Inc!!!
03/06/2009 17:33:29
ken
User
Re:Transaction categories disappeared in register
Thanks alot for getting this fixed right away. This really is one of the best budgeting sites out there!
02/28/2009 22:28:08
support
Administrator
Re:Transaction categories disappeared in register
Thank you for your patience in this issue. This should now be resolved and your categories should be appearing. This was isolated to an issue with drop-down categories on the My Transactions page.
02/28/2009 15:42:16
support
Administrator
Re:Transaction categories disappeared in register
After looking into this further, what was happening is that imported transactions were being auto approved instead of turning yellow with an accept link which would make it appear as if your existing transactions were being effected. Please try it now and you should see the accept/deny links appear next to transactions that have been imported. As far as categories not showing up for transactions more than a year old, we are looking into this as this sound like possibly an issue unrelated to importing transactions.
02/28/2009 15:22:53
support
Administrator
Re:Transaction categories disappeared in register
Unfortunately, a rollback feature is not available for an individual account due to the extensive amount of changes each user makes. The closest thing we have in place is the ability to undelete transactions you've deleted in the past 30 days. What we're looking for in the QIF file is the ability to reproduce what you are seeing to help find what the causing issue is.
02/28/2009 10:02:07
pmartin4665
User
Re:Transaction categories disappeared in register
Are you able to revert a client's account to a past date prior to when the "bug" occurred (similar to the Time Machine feature in Mac OS X that allows you to return your machine/data to how it was on that particular date)? What exactly would you look for in a .QIF file if I was to send it to you?
02/28/2009 09:37:23
support
Administrator
Re:Transaction categories disappeared in register
We've been unable to reproduce this error so far. Please send us a sample of the data you are trying to import (QIF) so we can investigate this further. The email to attach it to is service@budgettracker.com
02/27/2009 23:22:33
ken
User
Re:Transaction categories disappeared in register
I'm also having the same issue. All the transactions going back more than 1 year are not showing a category on the Transaction page. It seems like they show up on the My Budget page correctly. I also can't import any transactions past 2/11/09. Please fix this ASAP.
02/27/2009 18:28:53
pmartin4665
User
Re:Transaction categories disappeared in register
QIF format. Is it possible to revert my files to yesterday's (2/24/09) data?
02/25/2009 15:35:48
support
Administrator
Re:Transaction categories disappeared in register
Thank you for the post. Are you trying to import a .CSV file or .QIF? We are currently looking into this issue and trying to reproduce the behavior you are seeing. As far as saving a local copy, under Reports & Graphs, you should see a Download Data link. On this page you can click on the transactions link to save your transactions to a .CSV file. You can then import that file back into the system at a later time if you have any problems.
